Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line by Eric Chester

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line



Download Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line




Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line Eric Chester
Page: 224
ISBN: 9781419504587
Publisher: Kaplan Publishing

""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc. Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a ... MORE EBOOKS:
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